These Terms of Service (“Terms”) govern your access to and use of BuiltBetter’s construction management platform, including the website builtbetter.ai, the application at app.builtbetter.ai, tenant workspaces at {slug}.builtbetter.ai, mobile applications, and any related services (collectively, the “Services”). The Services are provided by BuiltBetter (“BuiltBetter,” “we,” “us,” or “our”).
1. Acceptance of Terms
By creating an account, clicking “I agree,” or otherwise using the Services, you (“Customer” or “you”) agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you are authorized to bind that entity, in which case “you” refers to that entity.
If you do not agree to these Terms, you may not use the Services.
2. Account Registration
- You must be at least 18 years old and legally able to enter into a binding contract.
- You must provide accurate, current, and complete information when you register and keep it up to date.
- You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
- Your workspace administrator controls membership, roles, and permissions within your organization’s workspace. If you are invited to a workspace, your use is additionally governed by your employer’s or customer’s internal policies.
- Notify us at legal@builtbetter.ai immediately if you suspect unauthorized access to your account.
3. Subscriptions, Billing, and Renewal
3.1 Plans
BuiltBetter is offered in plan tiers (currently Workforce, with additional tiers such as Platform to follow). Current pricing and feature availability are published at builtbetter.ai.
3.2 Fees and payment
Subscription fees are billed in advance on a monthly or annual basis, depending on the plan you select. All fees are stated in U.S. dollars and are exclusive of taxes, which are your responsibility. Payments are processed by a third-party PCI-compliant payment processor; BuiltBetter does not store full card numbers.
3.3 Automatic renewal
Subscriptions automatically renew at the end of each billing period at the then-current rate unless you cancel before the renewal date. You can cancel at any time from your account billing settings.
3.4 Refunds
Except where required by law, fees are non-refundable. We do not provide refunds or credits for partial months or unused portions of a subscription. If you believe you have been charged in error, contact legal@builtbetter.ai within 30 days.
3.5 Price changes
We may change subscription fees. Changes take effect at your next renewal, and we will provide notice by email at least 30 days in advance.
3.6 Late payments
If a payment is not received by the due date, we may suspend or terminate access to the Services until the balance is paid.
4. Acceptable Use
You agree not to:
- Violate any applicable law or regulation;
- Infringe the intellectual property, privacy, or other rights of any third party;
- Upload or transmit viruses, malware, or any other harmful code;
- Attempt to gain unauthorized access to the Services, other accounts, or any non-public portion of our infrastructure;
- Probe, scan, or test the vulnerability of the Services without prior written consent;
- Resell, sublicense, or white-label the Services without BuiltBetter’s prior written consent;
- Use the Services to send unsolicited bulk email, SMS, or other communications;
- Reverse engineer, decompile, or extract source code from the Services, except to the extent such restriction is prohibited by law;
- Use the Services to train a machine learning model that competes with BuiltBetter;
- Interfere with or disrupt the integrity or performance of the Services or the data contained therein.
We may investigate and take appropriate action (including content removal, suspension, or termination) for any suspected violation.
5. Customer Data and Ownership
“Customer Data” means all data, content, and files you or your users submit to or generate within the Services, including project plans, photos, financial records, workforce data, and communications.
You own your Customer Data. BuiltBetter claims no ownership interest in Customer Data. You grant BuiltBetter a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and create derivative works of Customer Data solely to the extent necessary to (a) provide and improve the Services, (b) operate AI and analytics features at your direction, and (c) comply with law.
You represent and warrant that you have all rights, consents, and permissions required to submit Customer Data to the Services and that doing so does not violate any applicable law or third-party right.
6. Third-Party Integrations
The Services may interoperate with third-party products and services, including QuickBooks (Intuit), accounting tools, document-signing providers, and scheduling tools. When you enable such an integration, you authorize BuiltBetter to exchange data with that third party on your behalf.
Your use of any third-party service is subject to that provider’s own terms and privacy practices. BuiltBetter is not responsible for the availability, accuracy, security, or behavior of third-party services. Any disputes related to a third-party integration are between you and that provider.
7. Intellectual Property
The Services, including the software, user interface, design, branding, documentation, and all related materials (collectively, the “Platform”), are owned by BuiltBetter or its licensors and are protected by intellectual property laws. BuiltBetter grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform during your active subscription solely for your internal business purposes.
All rights not expressly granted are reserved. You may not copy, modify, distribute, sell, lease, or publicly display any part of the Platform, or use BuiltBetter trademarks, without our prior written consent.
If you provide feedback or suggestions, you grant BuiltBetter a perpetual, irrevocable, royalty-free license to use that feedback for any purpose.
8. Confidentiality
Each party agrees to protect the other’s Confidential Information with at least the same care it uses for its own confidential information of similar sensitivity, and no less than reasonable care. Confidential Information does not include information that is (a) publicly available through no fault of the receiving party, (b) already known to the receiving party without obligation of confidentiality, or (c) independently developed without reference to the disclosing party’s Confidential Information.
9. Warranties and Disclaimers
BuiltBetter warrants that the Services will perform substantially as described in our published documentation during an active subscription. Your exclusive remedy for breach of this warranty is, at BuiltBetter’s option, correction of the non-conforming functionality or termination of the affected subscription with a pro-rated refund of pre-paid fees for the unused period.
EXCEPT AS EXPRESSLY STATED ABOVE, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. BUILTBETTER DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. BUILTBETTER DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT AI-GENERATED OUTPUTS WILL BE ACCURATE OR APPROPRIATE FOR YOUR PROJECT, OR THAT DATA LOSS WILL NOT OCCUR.
BuiltBetter is a software platform, not a licensed contractor, architect, engineer, or legal, financial, or tax advisor. You are solely responsible for complying with building codes, permit requirements, contracts, and all other professional standards applicable to your projects.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL BUILTBETTER OR ITS AFFILIATES, OFFICERS, EMPLOYEES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF BUILTBETTER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
BUILTBETTER’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT OF FEES YOU PAID TO BUILTBETTER IN THE 12 MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
11. Indemnification
You agree to defend, indemnify, and hold harmless BuiltBetter and its affiliates, officers, employees, and agents from and against any claim, liability, damage, loss, or expense (including reasonable attorneys’ fees) arising out of or related to: (a) your Customer Data; (b) your use of the Services in violation of these Terms or applicable law; (c) your violation of any third-party right, including intellectual property, privacy, or publicity rights; or (d) any dispute between you and a third party (including your employees, customers, or subcontractors) relating to your use of the Services.
12. Termination and Data Export
By you. You may cancel your subscription at any time through account settings. Cancellation takes effect at the end of the then-current billing period.
By us. We may suspend or terminate your access immediately if you materially breach these Terms, fail to pay, or engage in activity that we reasonably believe threatens the security or integrity of the Services.
Data export. For 30 days after termination, workspace administrators may export Customer Data via the settings panel. Between 30 and 90 days after termination, you may request an export by emailing legal@builtbetter.ai. After 90 days, Customer Data may be permanently deleted from active systems; residual copies may remain in backups until they roll off on normal retention cycles.
Sections of these Terms that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnification, and governing law) will survive.
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. The parties agree that the state and federal courts located in Florida will have exclusive jurisdiction over any dispute arising out of or related to these Terms or the Services, and each party consents to personal jurisdiction and venue in those courts.
Before filing a formal claim, the parties agree to attempt to resolve any dispute informally by contacting legal@builtbetter.ai and negotiating in good faith for at least 60 days.
14. Changes to These Terms
We may modify these Terms from time to time. If we make material changes, we will provide notice (for example, by email or in-app notification) at least 30 days before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree, you may cancel your subscription before the effective date.
15. Miscellaneous
- Entire agreement. These Terms, together with the Privacy Policy and any order form or plan description, constitute the entire agreement between you and BuiltBetter and supersede any prior agreements.
- Severability. If any provision is held unenforceable, the remaining provisions remain in full force and effect.
- No waiver. Failure to enforce any provision is not a waiver of future enforcement.
- Assignment. You may not assign these Terms without BuiltBetter’s prior written consent. BuiltBetter may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets.
- Force majeure. Neither party is liable for failures caused by events beyond its reasonable control.
- Relationship. The parties are independent contractors. These Terms create no partnership, joint venture, or employment relationship.
16. Contact
Questions about these Terms can be sent to:
BuiltBetter — Legal
Email: legal@builtbetter.ai